This information is current as of August 11, 2020.
For travelers coming from outside of Alaska: Currently, out-of-state arrivals to Alaska must either undergo a COVID-19 test—and results must come up negative—no more than 72 hours before arriving in Alaska, or take a test when they arrive. Please note that if you choose to be tested when you arrive, you will need to quarantine until you receive negative results, and you will also be responsible for the cost of the test.
Please visit the state’s Traveler Information Page for more information, or take a look at the text of Health Mandate 10 for the full scope of the order. You can also take a look at this article from one of our local news stations for an updated summary of the new requirements.
We are operating on our regular summer hours. Our office is open daily, 10am to 6pm Alaska Time. We can be reached via phone, email or social media, and you may also now visit us at the office. We request that you give us a call first to let us know you’re coming, and to make sure we’ll be able to accommodate you at the time you’ll be stopping by. Please see the below paragraphs for changes to our pick up procedures if you’ve got a van reserved.
Cancellations & Changes
We have also re-evaluated our cancellation policy for Summer 2020 as well. We are now offering full refunds to cancellations made within 15 days of arrival date (our standard policy is 30 days), and we are waiving our 3% cancellation fee for summer 2020.
If you book and then realize you can’t come on your requested dates, you may change your reservation dates without any fees or upgrade charges, even if you’re moving to a higher-rate period, as long as your trip is the same length. You can also move your trip to the summer of 2021, without any upgrade or rate changes.
Please view the full Terms and Conditions for further details on this policy.
Our standard cleaning process between reservations was already quite detailed, so as we’ve been matching up our process with recommendations from the CDC, we have found that, fortunately, we’ve only needed to make minimal changes in order to make sure we’re cleaning and sanitizing to current recommended levels.
In addition to implementing a 3-day minimum waiting period between reservations, we are also
- Continuing our standard cleaning process between reservations, which includes thoroughly cleaning all surfaces (kitchen, table, dashboard, door panels, consoles, storage bin, etc), seats, floors, headliners, windows, tents, ladders, mattresses, cushions and finally the exterior of the van. We even clean the door jambs!
- Further enhancing our cleaning process with additional sanitizing products.
- Washing linens, curtains and cushion covers where possible in high temperature wash and dry cycles.
- Washing kitchen items in high temperature cycles.
- Cleaning all camp equipment (chairs, tables, etc) to our current high standards, with a sanitizing finisher.
- Enhancing our office cleaning process, including sanitizing high touch areas like door handles, light switches, pens and clipboards.
Pick Up & Drop Off Process
We have modified our pick-up process a bit this summer in order to better accommodate our guests. We are now requiring appointment times for van pick ups, so that parties don’t overlap and end up waiting together in our office. Please visit this page if you need to update your pick up time. (Note: The time noted during the booking process is a request only. It does not assign that time slot to you; it only notifies us about your preference for pick up time. You will probably receive a personal phone call or email from us if we’re not able to accommodate you, with the suggestion of another time slot.) This will streamline the pick up process and keep everyone safer.
In addition to appointments, we will try to conduct as much of the process outdoors as possible. We always moved outside to perform the orientation, where we show you how to use all of the equipment inside the van—this year, we will try to do some of the paperwork and rental agreement stuff outdoors as well.
We will also be conducting our van orientations a little differently. We have made videos of our Orientation Process, so that you can watch the process in advance—and you’ll also be able to refer back to them when you’re on the road. Then when you arrive, you’ll already have an idea of how things work, so we’ll be able to stay a little more hands-off and direct you on the things you’re wondering about or that you’d like a little more instruction on. This way, we’ll maintain better physical distance and you’ll be the only one touching the van’s surfaces once they’ve been sanitized.
We are not requiring appointments for van drop offs, but we do ask that, if there is another party at the office when you arrive, you wait in or near your van until we’re able to conduct the return inspection.
We will be wearing masks during the pick up and drop off processes, and we ask you to do the same. Currently, masks are required indoors in the city of Anchorage and a few other Alaska communities, including Seward and Valdez.
We also encourage you to wash and sanitize your hands as much as possible, avoid touching your face, and, please, stay home if you’re feeling sick. Our policies are flexible and we are more than happy to postpone things until you’re feeling better.
We’re making our decisions based on the information that is currently available; that could change, and we’re prepared to make changes to our operating season and procedures based on what’s safe, what’s allowed and what’s best for our customers and our business. Please let us know if you have any questions; we are ready to answer them!