This information is current as of May 21, 2021. This page will be updated throughout the summer as conditions and recommendations change.
Though we’re all ready for it to be over, COVID-19 is still with us, and it’s still something we are considering as we make preparations and begin our operations this summer. We also still think that travel can be done safely—especially travel here in Alaska, where it’s easy to socially distance—as long as the proper precautions are taken. You’ll find the precautions we’re taking, and things you need to consider while making your travel plans, below.
Arriving in Alaska
For travelers coming from outside of Alaska: Currently, pre-travel testing is no longer a requirement for out-of-state arrivals to Alaska, but is still strongly recommended by both the state and most airlines (and us!). Travelers arriving in Alaska should undergo a COVID-19 test—and receive negative results—no more than 72 hours before arrival, or take a test when they arrive. Please note that if you choose to be tested when you arrive, you will need to quarantine until you receive negative results, and you will also be responsible for the cost of the test. Fully vaccinated travelers now have no requirement or recommendation by the State to get tested before arrival.
Please visit Travel Alaska’s COVID-19 Travel Information page, or the State’s Traveler Information Page for more information, or view the text of the Health Advisory.
We are now open for summer operations! Our office is open every day from 10am to 6pm Alaska Time. We can be reached via phone, email or social media as well. If you’re local and you’d like to come by and check out our vans, give us a call first and we’ll get things ready for you!
Cancellation & Change Policies
We’re following our standard cancellation policy in Summer 2021, which is based around the 30-day mark. If you cancel 30 days or more before your scheduled arrival date, you’ll receive a full refund minus a 3% cancellation fee. If you cancel less than 30 days before your arrival, unfortunately, there will be no refund.
However, we do not have change fees! If you book and then realize you can’t come on your original dates, you may change your reservation dates without any fees as long as we still have availability, even to Summer of 2022. (If you move to a higher-rate period or add to the length of your trip, you’ll still owe the difference.) If you’re not sure of your future dates yet, we can hold your deposit as credit for you to use later, again, without any fees.
Please view the full Terms and Conditions for further details on this policy.
Our standard cleaning process between reservations was already quite detailed, and as we’ve been matching up our process with recommendations from the CDC, we have found that, fortunately, we’ve only needed to make minimal changes in order to make sure we’re cleaning and sanitizing to current recommended levels. We are:
- Continuing our standard cleaning process between reservations, which includes thoroughly cleaning all surfaces (kitchen, table, dashboard, door panels, consoles, storage bin, etc), seats, floors, headliners, windows, tents, ladders, mattresses, cushions and finally the exterior of the van. We even clean the door jambs!
- Further enhancing our cleaning process with additional sanitizing products.
- Washing linens, curtains and cushion covers where possible in high temperature wash and dry cycles.
- Washing kitchen items in high temperature cycles.
- Cleaning all camp equipment (chairs, tables, etc) to our current high standards, with a sanitizing finisher.
- Enhancing our office cleaning process, including sanitizing high touch areas and objects like door handles, light switches, pens and clipboards.
Pick Up & Drop Off Process
We now require appointment times for van pick ups, so that parties don’t overlap and end up waiting together in our office. Please visit this page if you need to update your pick up time. (Note: The time noted during the booking process is a request only. It does not assign that time slot to you; it only notifies us about your preference for pick up time.) This streamlines the pick up process and keeps everyone safer, and also gives you more time to ask questions and not feel rushed during the orientation.
In addition to appointments, we conduct much of the pick up process outdoors. Orientations always take place outside, and we try to minimize the paperwork so that we only have to spend a little time in the office.
We have made videos of the Orientation Process, so that you can watch the process in advance. That way when you arrive, we’ll be able to stay a little more hands-off and direct you on the things you’re wondering about or that you’d like a little more instruction on. You can also refer back to the videos when you’re on the road.
We don’t require appointments for van drop offs, but we do ask that, if there is another party at the office when you arrive, you wait in or near your van until we’re able to conduct the return inspection.
We will be wearing masks during the pick up and drop off processes, and we ask you to do the same. Currently, masks are recommended indoors in the city of Anchorage and several other Alaska communities for those who are not fully vaccinated. Please double check local requirements for the towns you’ll be visiting.
We also encourage you to wash and sanitize your hands as much as possible, avoid touching your face, and, please, stay home if you’re feeling sick. Our policies are flexible and we are more than happy to postpone things until you’re feeling better.
We’re making our decisions based on the information that is currently available; that could change, and we’re prepared to make changes to our operating season and procedures based on what’s safe, what’s allowed and what’s best for our customers and our business. Please let us know if you have any questions; we are ready to answer them!
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